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Missed Calls
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Website Chat
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Bad / Outdated Website
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Reviews
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Google Business Profile
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Missed Calls
Website Voice Chat
Bad Website
Visibility / Reviews
Google Business Profile
A few examples of what an audit has led to
Different starting points, same approach:
Understand first - then improve what matters
Different starting points, same approach:
Understand first - then improve what matters
About missed opportunities
Most businesses we encounter lose opportunities simply because they can’t respond in the moment. Calls come in while they’re busy, out on a job, or closed for the day - and in most cases, those potential customers don’t try again. They move on to the next business they find on Google.It’s not a traffic problem. It’s a capture problem.
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Example
The following is a simplified example to illustrate how missed calls can impact a business.Let's take a flower shop as the example and let's name the owner Anne.
“So Anne, let's explore how much you're loosing in lost opportunities. First question: What is your average order size?”
“About £50–£60.”
“Okay. As a percentage, how many of your calls are converted into sales?”
“I'd say around 75% because most to buy but of course there are always some that don't and some calls are just inquiries."
“Right. So how many calls do you think you miss in a typical work day? and how many leave a voice message?”
“Hard to say exactly… maybe 5 or 6? If I’m out delivering or helping a customer, I can’t always pick up. And as for leaving a message, next to none I'd say.”
“Got it. And outside opening hours?”
“Yeah, quite a few. Evenings, weekends… I’m closed, so I don’t answer those. I'd quess a few each day, maybe 4-6.”
"Okay. Let's recap and keep it conservative."
5 missed calls per business day and 4 missed calls per day every day out of hours, that's 50+ missed calls every week.
With a conversion rate of 75% you're missing out on approximately £2,000 of extra orders every week, £8,000 every month
Most of this goes straight to the next business who actually picks up the call.
👉 Would you like that revenue yourself?
👉 Would you be willing to pay maybe £500 to get a system tht does that for you?